Camp Farm, Bulkington, CV12 9JA

02476 640 552

Terms and Conditions

  • For the safety of the staff and your pet Mucky Pups Pet Grooming LTD requires that you disclose when booking if your dog or cat exhibits any difficult or aggressive behaviour. We must ensure staff and pets are protected against injury.
  • No liability will be accepted by Mucky Pups Pet Grooming LTD in injury caused by difficult or aggressive behaviour of your pet.
  • No liability will be accepted by Mucky Pups Pet Grooming LTD when any health problem is uncovered or aggravated by any part of the grooming process. We will endeavour to notify you of anything we uncover during the grooming.
  • An additional cost will be incurred for any dogs that require knot or matted coat removal. This incurs additional costs because it is a time-consuming process requiring expertise so as not to injure the animal, it also dulls equipment. Any additional products used in knot removal will be charged for.
  • If you are unhappy with the service provided to you by Mucky Pups Pet Grooming. Please contact us within the first 24 hours of the groom being completed. Emma will offer you a free of charge correction groom with herself. Unfortunately, do not offer refunds on completed grooms
  • Flea baths incur an additional cost as not only do the dogs have to sit in the flea shampoo for 10-15 minutes to kill fleas but we also have to fumigate the whole salon to prevent fleas from settling or spreading.
  • We do not express anal glands
  • Please make sure all dogs are well walked and given ample opportunity to toilet before coming to their pet grooming appointment.
  • We reserve the right to take and use pictures of your pet for social media, advertising and education. If you do not wish pictures of your pet to be used for these purposes, you must notify us at the time of your appointment.
  • A £20 cancellation fee will be required on any appointment cancelled within 48 hours of the appointment time
  • If you have missed appointments in the past you will be asked to provide a non-refundable grooming deposit against future bookings. This can be deducted off your total, however we will need another deposit if you book in a following appointment

Updated 2/05/23